Customised Training Services

Freshcare training is required to maintain Freshcare certification.  Freshcare is food safety program for produce growers and packers. Freshcare is recognised by HARPS (Harmonised Australian Retail Produce Scheme).  To supply to retail participants of HARPS you must implement Freshcare.

DIY Systems Support provides onsite Freshcare training in South East Queensland but will work in most areas from Coffs Harbour to Bowen and even further if required with remote training.  Generally I work with small groups or one on one training sessions directly with growers with a package that includes preparing a customised QA Manual ready for audit either in a turn page manual or an online system.

Over the past five (5) years I have developed a great piece of software called Task QA that allows my participants to build a compliant Freshcare Manual and store the evidence ready for their certification audit.  My passion is to keep working to make the Freshcare experience better for the grower.

DIY Systems Support uses Freshcare training tools and then customises the presentation to suit the participant.  Often participants have English as a second language so delivery must be modified to suit.

The steps to become trained in Freshcare are:

  • Apply on the Freshcare application form for each participant;
  • DIY Systems Support registers the training course and participants.  For new participants this functions as the Freshcare application form so it is very important.
  • DIY Systems Support uses this information and another questionnaire to gain information to build a DRAFT QA Manual to use at training.
  • Attend training either at the DIY Systems Support office or at a site agreed.  We find we get better results from training if you can get away from your day to day activities for training.
  • Address a list of jobs that you need to do in your business.
  • If you are implementing Freshcare using Task QA, we will have areas Not Verified that you will attend to in a prioritised list.
  • Once you are are happy with your system you can request an audit.  We recommend that you use the Freshcare website to do that so you can get a range of quotations.
  • DIY Systems Support is available to support you with your initial certification audit and to attend to any Corrective Actions that you need to attend to that are raised at the audit.

The following products are available for Free Download.  These tools are available from the Freshcare website.